Terms and Conditions
This website is owned by Marta Freitas Vale, NIF 256296847.
These Terms and Conditions are intended to regulate the online sale of Melika by Marta articles, as well as the use of the www.melikabymarta.com website.
ORDERS
Customers can place orders through this website, selecting the items they wish to purchase. Placing an order will require the customer to provide the information requested and to make the corresponding payment.
PAYMENT
Payment can be made by credit card, ATM reference or MB Way. The prices of the products already include VAT at the rate in force.
DELIVERIES
Deliveries are made via CTT Expresso and dispatched within 48 working hours of confirmation of payment. Shipping costs are calculated automatically at check-out. We ship throughout the EU, Switzerland, the UK and Norway. In the case of non-EU countries, we cannot be held responsible for possible customs costs charged on entry into the country.
Delivery times are indicative. For shipments between the mainland and the islands (Portugal and Spain), the delivery time may be longer.
In the event of a delivery failure, the carrier will leave an acknowledgement of receipt for the customer to pick up at the nearest CTT store. If the recipient does not receive it the second time, the package will be returned to the sender and a new delivery will be charged at a later date.
EXCHANGES
Your item must be unworn and in the same condition as when you received it;
The item must be labeled;
The item does not need to come in its original box;
You must send an email to geral.melikabymarta@gmail.com indicating the item you wish to exchange within 14 days of purchase. You will then be sent an email confirming the exchange along with the address where you should send the item.
Exchanges of sale items will not be accepted.
The shipping costs will be borne by the customer, as well as the shipping costs for the second item.
You should never send your order back to us without our authorization, as we will not be held responsible for its non-arrival.
Melika by Marta is not responsible for lost parcels. The post office or carrier chosen by the customer is fully responsible for sending the parcel.
The customer should only send their order for exchange after contacting us by email and receiving our instructions.
Once we have received the items, we reserve the right to deny the exchange if they do not meet the above requirements.
RETURNS
Your item must be unworn and in the same condition as when you received it;
The item must come in its original box, with the tags and thank you card;
You must send an email to geral.melikabymarta@gmail.com indicating the item you wish to return within 14 days of purchase. You will then be sent an email confirming the exchange along with the address where you should send the item.
The shipping costs will be borne by the customer, as well as the shipping costs for the second item.
You should never send your order back to us without our authorization, and we will not be held responsible for its non-arrival.
Melika by Marta is not responsible for lost parcels. The post office or carrier chosen by the customer is fully responsible for sending the parcel.
The customer should only send their order back after contacting us by email and receiving our instructions.
After receiving the items, we reserve the right to deny the exchange if they do not meet the above requirements.
Note:
Items must be returned as received. Unlabeled, dirty or damaged items will not be accepted for exchange or return.
GUARANTEE
Melika by Marta guarantees the quality of its products for a period of two years from the date of delivery, as established in the Decree-Law regulating the Sale of Consumer Goods and the Guarantees Relating Thereto. The customer must notify Melika by Marta of any non-conformity identified within two months of becoming aware of it, and always within the two-year guarantee period.
This guarantee does not apply to cases of misuse or failure to comply with the instructions given at the time of purchase.
If the product does not conform, the customer has the right to have it replaced, either by replacing the part or by reducing the price accordingly.
CONDITIONS OF ACCESS AND USE OF THE SITE
By using this website, the user accepts these General Terms and Conditions. We reserve the right to change, add to, update or delete these General Terms and Conditions at any time and without prior notice. If you do not agree with any of the rules of use, you should not use the website.
ACCESS TO THE WEBSITE
We exercise the exclusive right, at any time, to suspend, partially or totally, the availability of the website or access to it during management, maintenance, repair, alteration or modernization operations.
USE OF THE WEBSITE
The user must use the website in a responsible, prudent and careful manner and must not disturb or degrade the continuity, integrity and quality of its resources and functionalities, nor make any improper use of it, in particular, offending against the legislation in force.
We reserve the right to suspend the availability of the website and/or prevent access to and use of it by any users who use it improperly or who breach any of the provisions of these General Terms and Conditions.
PROTECTION OF PERSONAL DATA
In order to provide you with the products you have requested, we will process your personal data in accordance with current legislation and the purposes and conditions set out in our Privacy Policy.
For more information on how we process your personal data, please consult our Privacy Policy.
Use of the site and placing an order implies acceptance by the customer of these Terms and Conditions.
These Terms and Conditions are intended to regulate the online sale of Melika by Marta articles, as well as the use of the www.melikabymarta.com website.
ORDERS
Customers can place orders through this website, selecting the items they wish to purchase. Placing an order will require the customer to provide the information requested and to make the corresponding payment.
PAYMENT
Payment can be made by credit card, ATM reference or MB Way. The prices of the products already include VAT at the rate in force.
DELIVERIES
Deliveries are made via CTT Expresso and dispatched within 48 working hours of confirmation of payment. Shipping costs are calculated automatically at check-out. We ship throughout the EU, Switzerland, the UK and Norway. In the case of non-EU countries, we cannot be held responsible for possible customs costs charged on entry into the country.
Delivery times are indicative. For shipments between the mainland and the islands (Portugal and Spain), the delivery time may be longer.
In the event of a delivery failure, the carrier will leave an acknowledgement of receipt for the customer to pick up at the nearest CTT store. If the recipient does not receive it the second time, the package will be returned to the sender and a new delivery will be charged at a later date.
EXCHANGES
Your item must be unworn and in the same condition as when you received it;
The item must be labeled;
The item does not need to come in its original box;
You must send an email to geral.melikabymarta@gmail.com indicating the item you wish to exchange within 14 days of purchase. You will then be sent an email confirming the exchange along with the address where you should send the item.
Exchanges of sale items will not be accepted.
The shipping costs will be borne by the customer, as well as the shipping costs for the second item.
You should never send your order back to us without our authorization, as we will not be held responsible for its non-arrival.
Melika by Marta is not responsible for lost parcels. The post office or carrier chosen by the customer is fully responsible for sending the parcel.
The customer should only send their order for exchange after contacting us by email and receiving our instructions.
Once we have received the items, we reserve the right to deny the exchange if they do not meet the above requirements.
RETURNS
Your item must be unworn and in the same condition as when you received it;
The item must come in its original box, with the tags and thank you card;
You must send an email to geral.melikabymarta@gmail.com indicating the item you wish to return within 14 days of purchase. You will then be sent an email confirming the exchange along with the address where you should send the item.
The shipping costs will be borne by the customer, as well as the shipping costs for the second item.
You should never send your order back to us without our authorization, and we will not be held responsible for its non-arrival.
Melika by Marta is not responsible for lost parcels. The post office or carrier chosen by the customer is fully responsible for sending the parcel.
The customer should only send their order back after contacting us by email and receiving our instructions.
After receiving the items, we reserve the right to deny the exchange if they do not meet the above requirements.
Note:
Items must be returned as received. Unlabeled, dirty or damaged items will not be accepted for exchange or return.
GUARANTEE
Melika by Marta guarantees the quality of its products for a period of two years from the date of delivery, as established in the Decree-Law regulating the Sale of Consumer Goods and the Guarantees Relating Thereto. The customer must notify Melika by Marta of any non-conformity identified within two months of becoming aware of it, and always within the two-year guarantee period.
This guarantee does not apply to cases of misuse or failure to comply with the instructions given at the time of purchase.
If the product does not conform, the customer has the right to have it replaced, either by replacing the part or by reducing the price accordingly.
CONDITIONS OF ACCESS AND USE OF THE SITE
By using this website, the user accepts these General Terms and Conditions. We reserve the right to change, add to, update or delete these General Terms and Conditions at any time and without prior notice. If you do not agree with any of the rules of use, you should not use the website.
ACCESS TO THE WEBSITE
We exercise the exclusive right, at any time, to suspend, partially or totally, the availability of the website or access to it during management, maintenance, repair, alteration or modernization operations.
USE OF THE WEBSITE
The user must use the website in a responsible, prudent and careful manner and must not disturb or degrade the continuity, integrity and quality of its resources and functionalities, nor make any improper use of it, in particular, offending against the legislation in force.
We reserve the right to suspend the availability of the website and/or prevent access to and use of it by any users who use it improperly or who breach any of the provisions of these General Terms and Conditions.
PROTECTION OF PERSONAL DATA
In order to provide you with the products you have requested, we will process your personal data in accordance with current legislation and the purposes and conditions set out in our Privacy Policy.
For more information on how we process your personal data, please consult our Privacy Policy.
Use of the site and placing an order implies acceptance by the customer of these Terms and Conditions.